Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

• Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.
• Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems
• The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies.
• Plan, direct, supervise and evaluate work flow.
• Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs.
• Coordinate work activities to achieve the volume expected to meet operational requirements.
• Recognize and recommend operational improvements.

• Any Degree
• 10-15 years of experience  in customer service operations , 5 – 6 years in leadership
• Excellent written and verbal communication skills
• Ability to learn and understand basic HVAC terminology
• Prior experience and ability to navigate SAP, Salesforce, MS Office,  
• Able to meet SLA requirements.
• Desire to learn (professional and personal development)
• Ability to manage the team independently
• Multi-tasking and attention to details
• Ability to work closely with personnel from various departments and all levels of management.
• Effective verbal and written communication skills.