Lennox International Inc. (NYSE: LII) is a global leader in climate control systems headquartered in the greater Dallas area. With revenues of $5.1B in 2024 and a market cap of over $20B, Lennox employs more than 14,000 people around the world. The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores.
We started our operations in India in Chennai in 2010. Lennox India Technology Centre is a GCC Centre with around 1000 employees, with a focus on Engineering, IT, Analytics, Marketing and Communications, Finance, Shared services, Customer Experience, and Supply Chain Centre of excellence. We recently entered into a Joint Venture with Samsung and Ariston to expand our product offerings for our North America customers.
Job Overview: We are seeking a highly experienced and dynamic individual to join our Contact Center team as a Social Media and/or Email Representative. This role is ideal for someone with a strong background in consumer service and a deep understanding of social media platforms and email with B2C experience. The successful candidate will be responsible for managing and responding to customer inquiries, feedback, and issues across various social media channels. They will also work to enhance customer satisfaction and uphold the company's brand image.
Key Responsibilities:
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