Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Travel Helpdesk Roles & Responsibilities

Key Responsibilities

• Respond to help desk requests via Email, Ticketing System or MS Teams and provide timely resolution
• Deliver proactive, empathetic, and personalized support to customers' queries and complaints addressing pre-trip and post-trip enquiries
• Assist stakeholders in small group hotel accommodation bookings
• Act as a single point of contact for query handling and liaising between stakeholders and travel partners as well as travel agency
• Work closely with the strategic sourcing manager for rate negotiation and vendor partnership
• Enforce travel policy compliance and educating travelers on the online booking tool
• Ensure the timely and accurate completion of all service requests and tasks
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system
• Monitor KPIs such as response time, customer satisfactions, policy compliance, resolution time, etc.
• Maintain a knowledge base of common issues and solutions for future reference.

Essential skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Detail-oriented with high accuracy
• Knowledge of geography and travel industry trends
• Proficiency in travel booking systems and technology, especially Concur Travel
• Ability to work under pressure and meet deadlines 

Additional Requirements

• Knowledge on PR-to-PO processes handling purchase requisitions in ERP; status checks; adherence to procurement policy checklist
• Stay up-to-date with the latest travel technology trends, tools, and techniques to provide efficient and effective support