Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• Provide L1,L2/L3 support for Azure-hosted applications and services.
• Monitor application health, performance, and availability using Azure Monitor, Log Analytics, and Application Insights.
• Troubleshoot incidents, perform root cause analysis, and implement permanent fixes.
• Manage incident, change, and problem management processes using ITIL practices.
• Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools.
• Ensure compliance with security and governance policies in Azure environments.
• Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments.
• Document knowledge articles, runbooks, and standard operating procedures.
• Participate in on-call rotations and provide 24x7 support as required.
• Assist in cost optimization and performance tuning of Azure resources.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 6+ years of experience in application support and operations, with at least 3 years in Azure environments.
• Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts).
• Strong troubleshooting skills for cloud-native and hybrid application issues.
• Experience with Azure DevOps, GitHub Actions, or other CI/CD tools.
• Familiarity with ITIL frameworks and operational best practices.
• Strong communication skills and ability to work in cross-functional teams.

Preferred Qualifications:

• Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect).
• Experience with ServiceNow or other ITSM tools.
• Experience supporting multi-region or high availability Azure deployments.
• Knowledge of containerized applications (AKS, Docker).