Lennox International

Specialist - Digital Technologies

Job Locations IN-Chennai
Requisition #
2025-48823
Category
Information Technology
Shift / Hours
Regular

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

  • Provide L1,L2/L3 support for Azure-hosted applications and services.
  • Monitor application health, performance, and availability using Azure Monitor, Log Analytics, and Application Insights.
  • Troubleshoot incidents, perform root cause analysis, and implement permanent fixes.
  • Manage incident, change, and problem management processes using ITIL practices.
  • Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools.
  • Ensure compliance with security and governance policies in Azure environments.
  • Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments.
  • Document knowledge articles, runbooks, and standard operating procedures.
  • Participate in on-call rotations and provide 24x7 support as required.
  • Assist in cost optimization and performance tuning of Azure resources.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 6+ years of experience in application support and operations, with at least 3 years in Azure environments.
  • Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts).
  • Strong troubleshooting skills for cloud-native and hybrid application issues.
  • Experience with Azure DevOps, GitHub Actions, or other CI/CD tools.
  • Familiarity with ITIL frameworks and operational best practices.
  • Strong communication skills and ability to work in cross-functional teams.

Preferred Qualifications:

  • Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect).
  • Experience with ServiceNow or other ITSM tools.
  • Experience supporting multi-region or high availability Azure deployments.
  • Knowledge of containerized applications (AKS, Docker).

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