Lennox International Inc. (NYSE: LII) is a global leader in climate control systems headquartered in the greater Dallas area.  With revenues of $5.1B in 2024 and a market cap of over $20B, Lennox employs more than 14,000 people around the world. The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR).  The company sells its products and services directly, as well as through distributors, and Company-owned stores.

We started our operations in India in Chennai in 2010. Lennox India Technology Centre is a GCC Centre with around 1000 employees, with a focus on Engineering, IT, Analytics, Marketing and Communications, Finance, Shared services, Customer Experience, and Supply Chain Centre of excellence. We recently entered into a Joint Venture with Samsung and Ariston to expand our product offerings for our North America customers. 

• Serve as the primary point of contact for customer order-related inquiries via email or CRM.
• Create, process, and manage customer orders and quotations accurately in SAP ERP.
• Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
• Analyze the backlog orders and fulfil the orders by cross shipping.
• Reach out to internal stakeholders to fix the order blocks
• Handle returns and process credit/debit notes or billing corrections as necessary.
• Collaborate with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure seamless order processing and resolution of issues.
• Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
• Ensure accuracy and completeness in all transactions and documentation.
• Proactively identify and implement process improvements in the order management workflow.
• Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
• Ensure compliance with company policies, procedures, and audit requirements.

• 4 to 8 years of experience in Order Management or related roles.
• Strong knowledge of the Order-to-Cash (O2C)
• Excellent problem-solving, analytical, and organizational skills.