Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Under direct supervision, provides specialized second tier technical support for a subset of business systems applications.

Provides assistance in one or all areas of applications that includes testing, design and analysis. Assists in the formulation of procedures and best practices for users of applications. Provides accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Requires a bachelor's degree or an equivalent combination of education and experience.

Demonstrates detailed user knowledge of assigned applications. Must be able to communicate effectively with both end users and IT staff. Shows excellent trouble-shooting abilities. Possesses excellent verbal and written communication skills.