Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Responsibilities:

• Knowledge of Windows Desktop applications; various operating systems such as Windows 8.1,Windows 10, Windows 11 as well as basics on Server technologies.
• Experience on software applications and basic hardware for the PC/OS/BSOD.
• Experience on Imaging of laptops and Desktop using SCCM imaging /WDS
• Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
• Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.
• Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
• Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
• Experience on Standard Operating Applications on Laptops and Desktops
• Basic troubleshooting of networking LAN, WAN, VPN .
• Good knowledge in vendor coordination for call logging, replacing faulty Desktop parts and chasing for regular updates with vendor.
• L1/L2 knowledge in AD, DNS, DHCP, Fileservers, GPO.
• Basic knowledge on Antivirus concepts like: Mcafee,Infoblox.
• Knowledge in Network printers config and troubleshooting.
• Crestron/Poly/Logica Teams Device Config & Troubleshooting will be an added advantage.
• Asset inventory maintenance and Reports generating periodically in snow/ITSM.
• BAU stock maintenance & Replenishments.

• Requires minimum of 6-7 years of relevant experience.
• Excellent customer service, written, verbal,Presentation & Communication skills
• Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
• Experience working in a team-oriented, collaborative environment.
• High level of motivation,Selfstarter,& lateral thinker to work under limited supervision and oversight