Lennox International

Lead Architect - ServiceNow

Job Locations IN-Chennai
Requisition #
2025-49850
Category
Information Technology
Shift / Hours
Regular

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.

  • ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution.
  • Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
  • Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
  • Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide, KB documents based on the needs of the projects.
  • Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
  • Support business users with any functional related queries, post-delivery of the business requirements as and when needed
  • Should understand basics of Agile Scrum methodologies
  • Support in addressing urgent / priority incidents as part of On-call.
  • Identify opportunities for bring in necessary new features / modules for benefit of the business
  • Would be good, if capable of Running Agile Srum meetings in absence of scrum master

Qualifications

  • 10 to 12 years of expereince in ServiceNow Developement
  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Worked on All type of integrations – REST, SOAP that Service Now supports
  • Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
  • Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
  • Service Portal Implementation experience.
  • Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Good Domain knowledge in whatever been worked.
  • Know Discovery and CMDB with CSDM
  • Excellence in Workflow Management
  • Performance Analytics implementation experience
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of the ITIL process is a plus.

Apply/Sharing Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.