Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Experience in the following SAP products such as: ECC, BW, HANA, SCM, SOLMAN, TMS, GTS, GRC , PI/PO. 

• Familiarity with ITIL concepts. 

• Hands-on experience in SAP Upgrades 

• Technical knowledge of SAP infrastructure on Linux/Windows environments 

• Experience in Performance monitoring & tuning, interface troubleshooting and landscape optimization 

• Knowledge and experience in SAP Java stack administration and Solution Manager are a strong plus. 

• Experience in setting up transport management system and working with transports 

• Experience supporting mission-critical system and ensuring 24x7 availability of production system. 

• Strong analytical, problem-solving and conceptual skills. 

• Ability to manage multiple tasks, prioritizing and controlling own workload and delivering in a timely fashion. 

• Effective contributor to project teams and possess written and oral communication.  

• 4 to 8 Years of expereince in Support troubleshooting, resolving SAP BASIS related issues – SAP ECC/SCM/BI/,B4 HANA and S4 HANA Applications. 
• Follow and maintain procedures and manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI deployment, background job monitoring/scheduling and Disaster Recovery Procedures. 
• Evaluate, install and test Support packs and Kernel upgrades  
• Resolves application outages, implement corrective and preventative actions 
• Performance tuning/troubleshooting systems and application issues 
• Maintain system integrity and maximize uptime 
• System refresh and Client copy 
• Support Database team on Database Upgrades/Migration 
• Work with operations teams and functional teams to ensure successful project implementations 
• Work with 3rd party vendors to implement technology initiatives and resolve problems/issues/bugs 
• Managed systems/ EWA/Alert configuration in Solution Manager 
• Coordinate/Manage on call support.