Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• 0 to 3 years of experience in Order Management or related roles.
• Ability to learn and understand basic HVAC terminology
• Excellent problem-solving, analytical, and organizational skills.
• Able to Meet SLA Requirements
• Desire to learn [Professional and Personal development]
• Create, process, and manage customer orders and quotations accurately in SAP ERP.
• Analyze the backlog orders and fulfil the orders by cross shipping.
• Reach out to internal stakeholders to fix the order blocks
• Handle customer inquiries and complaints related to order delays or backlogs professionally and effectively.
• Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
• Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
• Ensure accuracy and completeness in all transactions and documentation.
• Assist with order entry, tracking, and follow-up to prevent backlog reoccurrence.
• Ensure compliance with company policies, procedures, and audit requirements.

• Any Graduate / bachelor’s degree
• Excellent written and verbal communication skill
• Ability to navigate SAP, Salesforce, MS Office will be added advantage