Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• Familiarity with handling consumer inquiries, even if they’re not technical in nature, would be an asset.
• Fluent English with exceptional verbal and written communication, able to articulate complex solutions clearly.
• Advanced customer service expertise, demonstrating leadership in problem‑solving, patience, and guiding others through escalations.
• Basic HVAC product knowledge will be an added advantage to serve as the team’s subject matter expert.
• Proficiency in CRM tools and advanced computer skills, with ability to optimize workflows and train others.
• Strong empathy, positivity, and active listening, combined with coaching skills to uplift team performance.
• Flexibility to work U.S. hours and manage shift work, while supporting scheduling, workload balance, and team readiness.