Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• Support Product Owners in gathering, documenting, and refining business and functional requirements for digital initiatives.
• Translate business requirements into clear user stories and acceptance criteria.
• Assist in facilitating communication between offshore development teams and onsite stakeholders.
• Document current (as-is) and future-state (to-be) process flows using standard templates.
• Participate in identifying gaps, risks, and dependencies under guidance from senior team members.
• Support system integrations by clarifying data requirements and functional expectations with technical teams.
• Collaborate with UX/UI teams to ensure requirements align with user experience goals.
• Assist in managing day-to-day issue tracking, data validation, and workflow troubleshooting.
• Develop and execute User Acceptance Testing (UAT) test cases; coordinate defect tracking and resolution.
• Prepare basic reports and dashboards to track system performance and operational KPIs.
• Maintain clear documentation and ensure timely updates to stakeholders.

• 4 - 7 Years f experience as a Business Analyst or in a digital delivery role
• Ability to support US working hours (up to 12pm CT overlap as needed).
• Bachelor’s degree in Business, Computer Science, or related field
• Working knowledge of Agile/Scrum methodology and user story development.
• Strong documentation and requirement-writing skills.
• Familiarity with tools such as Jira, DevOps, or similar task management platforms.
• Basic understanding of digital platforms (eCommerce, SaaS, or PaaS experience is a plus).
• Strong communication skills and ability to collaborate across global teams..