Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

The Residential Credit Coordinator is responsible for supporting credit analysts in day-to-day collection activity of outstanding accounts receivable from the existing customer base, resolving customer billing problems and reducing accounts receivable delinquency. This position is high volume, fast paced, large portfolio and will report to the LITC Manager – Accounts Receivable. Duties include, but are not limited to: 

WHAT YOU'LL BE DOING: 

• Prepare Collection Accounts: Gather and organize all necessary documentation to initiate the collection process and facilitate account turnover to the Risk Department.
• Review Credit Limit Increase Requests: Evaluate customer accounts and submit requests for credit limit increases as needed.
• Reconcile Deductions and Overpayments: Investigate and resolve customer account discrepancies by analyzing deduction reports and overpayment activity to ensure accurate account balances.
• Handle Credit Card Chargebacks: Gather and organize all necessary documentation to respond to and resolve chargeback disputes in a timely and accurate manner.
• Process Refund Reconciliations: Reconcile and process customer refunds ensuring accuracy and compliance.
• Assist in Managing Escheatment Process: Assist in reconciling aged credit balances by identifying refund requirements or resolving credit discrepancies.
• Cross-Departmental Communication: Collaborate with departments such as Cash Applications, Billing and Adjustments Customer Maintenance, Tax Maintenance, etc to resolve issues related to past-due accounts
• Small Balance Accounts: Send past-due notices via the GetPaid system to collect on minor balances.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

Qualifications:

WHAT WE ARE LOOKING FOR: 

• Requires a bachelor's degree with 5 – 8 years of relevant experience.
• Proficient in Microsoft Office and other productivity software systems, (Get Paid and SAP are a plus).
• Strong analytical, numeracy and research skills.
• Excellent communication skills.
• Solid negotiation and leadership skills.
• Excellent customer relations skills.