Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Collaborate closely with onsite Product Owners to gather and document detailed requirements for digital solutions, ensuring a clear understanding of project goals and objectives.
2. Serve as a key liaison between offshore development teams and onsite stakeholders, facilitating effective communication and alignment on project deliverables.
3. Collaborate with offshore and onsite teams to identify potential challenges, propose solutions, and contribute to the successful execution of projects in alignment with business goals.
4. Conduct comprehensive analyses of existing processes, adeptly identifying areas for improvement and optimization.
5. Document as-is and to-be process models using swimlanes, identifying aspects of requirements understanding, business process flows, and functional gaps necessary to accomplish the desired acceptance criteria.
6. Work closely with technical teams to design and implement integrations between digital platforms, ensuring a seamless data flow for transactions.
7. Collaborate with UX/UI teams to elevate the user experience of digital platforms.
8. Manage day-to-day operations closely with cross-functional teams to ensure SLAs are met; troubleshoot data and process issues, workflows, and business procedures, and make recommendations for necessary changes.
9. Develop User Acceptance Testing (UAT) test cases and support UAT with cross-functional teams to ensure system implementation complies with business requirements.
10. Recommend improvements to support and optimize processes and execution of tasks; provide support to leadership through training and coaching on continuous improvement principles.
11. Utilize reporting channels for in-depth analysis and reporting on system performance, success metrics, and Key Performance Indicators (KPIs).
12. Demonstrate exceptional organizational skills and attention to detail; adept at juggling and prioritizing multiple tasks simultaneously.
13. Work proactively to bridge the geographical gap, participating in remote meetings, and maintaining open lines of communication to address queries and provide project updates.

QUALIFICATIONS

• Ability to support US working hours, extending until 12pm CT, to facilitate effective communication and collaboration with US stakeholders.

• Bachelor’s degree in a relevant field (e.g., business, computer science).

• 5 to 10 years of proven experience working as a Business Analyst or a technical product owner in a cross-functional team, with a specialized focus on digital solutions.

• Solid experience and understanding of Agile Scrum and Rational Unified Process Methodology, including the development of use cases, use case models.

• Excellent communication and interpersonal skills, essential for effective collaboration and stakeholder engagement.

• Familiarity with project management tools such as DevOps, Jira, or similar platforms, enhancing efficiency in task and project management.

• Experience with eCommerce, Platform as a Service (PaaS), Software as a Service (SaaS), and Data as a Service (DaaS) platforms is considered a plus.