Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

The Senior Analyst – Collections and Credit is responsible for managing credit risk, driving efficient collections, and ensuring timely order-to-cash execution across a portfolio of clients.

This role includes managing order holds, resolving disputes and deductions, coordinating with cross-functional teams, and supporting timely cash application.

The position ensures timely cash inflow, minimizes bad debts, and supports business growth through sound credit and collections practices.

Credit Risk Management

• Evaluate customer creditworthiness using financial statements, credit reports, and market data.
• Recommend and review credit limits and payment terms.
• Monitor high-risk accounts and escalate potential issues promptly.

Order Management & Hold Resolution

• Manage order holds in a timely manner to ensure minimal impact on business operations and customer experience.
• Review and release holds based on credit policy and risk assessment.
• Collaborate with Sales, Credit, and Operations teams to resolve order-related issues.

Collections Operations

• Conduct collection calls and follow-ups (inbound and outbound) to ensure timely payments.
• Handle customer inbound calls and emails related to billing, payments, and account queries.
• Implement strategies to reduce Days Sales Outstanding (DSO).
• Ensure adherence to collection targets and timeliness of cash inflows.

Dispute & Deduction Management

• Investigate, resolve, and close customer disputes and deductions in coordination with relevant stakeholders.
• Track root causes and drive corrective actions to prevent recurrence.
• Maintain clear documentation and audit trail for all dispute resolutions.

Cash Application Coordination

• Coordinate with Cash Applications team for unapplied remittances and payment discrepancies.
• Ensure timely resolution of unidentified or misapplied cash.
• Support reconciliation between customer payments and open receivables.

Reporting & Compliance

• Prepare AR aging analysis, collection dashboards, and credit risk reports.
• Ensure compliance with internal credit policies and external regulations.
• Maintain accurate documentation of credit approvals, order holds, disputes, and collection activities.

Stakeholder Engagement

• Collaborate with Sales, Operations, Credit, Cash Applications, and Finance teams to resolve issues and support business objectives.
• Liaise with customers for account resolution, payment delays, and query management.
• Contribute to process improvements and efficiency enhancements.

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5–7 years of experience in credit analysis, collections, and Order-to-Cash processes.
• Strong experience in managing disputes, deductions, and order holds.
• Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle).
• Excellent communication, negotiation, and problem-solving skills.
• This is a permanent NAM shift role aligned to North American business hours